I think I’m funny..

I set up a new system at work for users to get computer help without calling me.. this is the email I sent out to inform them about it:

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New Omaha Helpdesk System

In an effort to provide better support, we would like to introduce the Omaha Helpdesk Support Homepage (OHSH).
OHSH will provide a more reliable process for documenting IT support issues.
The OLD process goes something like this:
You notice an issue.
You walk over to OR call the IT cave.
You tell us your issue.
We head out to fix your issue.
We’re intercepted by someone with a seemingly greater issue.
We tend to that issue and forget all about your issue.
You don’t say ‘Hi!’ to us in the hall anymore.
Rinse and repeat.

The NEW process:
You notice an issue.
You send an email to Omaha.Helpdesk@companyx.com (Just type in ‘help’ and hit enter in the To: field.. how easy is that?!)
You include a description of your issue and a screenshot, if applicable
A ticket is generated and sent to the IT staff.
We solve your issue and close the support ticket.
You bring us chocolates.

I know what you’re thinking.. “what if the problem is Lotus Notes and I CANT SEND EMAILS?!??!??”
Relax, we’ve got you covered. Just open up your web-browser and type in:

http://helpdesk

That will take you to OHSH, where you can log in with your Windows login information and manually create the support ticket.
Obviously some situations are still going to require a phone call, but unless it’s urgent (PC on fire?), we would appreciate usage of OHSH for your IT issues.

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Funny, eh?